Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.
A Medical Assistant (MA) may be required to perform any or all of the following fundamental
Documentation, Administrative, Clinical, and Department Support functions:
ADMINISTRATIVE SUPPORT
- Supports the patient check-in and check-out processes.
- Scheduling and coordinating all patient appointments.
- Answering and directing calls.
- Process pre-authorizations and pre-certifications.
- Prepare and files medical record.
- Provides cross coverage for other administrative roles.
- Maintains clinical files according to organization/department protocol.
- Processes patient related correspondence.
- Maintains confidentiality of patient information.
CLINICAL SUPPORT
- Ensures efficient patient flow.
- Prepares treatment rooms and equipment for patient examinations.
- Provides appropriate procedural support following department specific guidelines.
- Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.
- Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
- Obtain specimens, accurately performs and records patient POC testing per policy.
- Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results
to facilitate timely provider review and follow-up.
- Under provider and/or RN direction, performs the administrative functions of the patient prescription
renewal process in accordance to policy.
- Provides cross coverage for other appropriate clinical roles.
DEPARTMENTAL SUPPORT
- Provide support as needed for departmental medical record audits.
- Cleans and stocks patient care rooms between patients.
- Maintains appropriate inventories of all medical supplies.
- Stocks and maintains all patient related forms and educational materials.
- Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility
break-down or damage.
DOCUMENTATION
- Documentation is legible and falls within the appropriate MA scope/Organizational documentation
guidelines.
- Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry
and data retrieval of paper/electronic patient records.
OTHER RELATED ACTIVITES
- Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's
patients and families.
- Ability to travel to satellite locations may be required.
- Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific
populations form neonate through adolescence and applies them to practice. Demonstrates cultural
sensitivity in all interactions with patients/families.
- Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection
control, risk management, and environment of care policies.
- Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA
scope of practice.
- Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.
- Basic Understanding of CT Children's Policies and Procedures.
- Understanding of the organization's environment of care.
Special Considerations:
Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.
Requirements:
KNOWLEDGE OF:
Basic knowledge of Medical Terminology and basic math and measurements
Bilingual (English/Spanish) preferred.
SKILLS:
Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.).
Excellent interpersonal, phone, customer service, problem-solving, and communication skills.
Effective oral and written communication in English, demonstrating a command of basic grammar and spelling.
ABILITY TO:
Understand and follow specific written and verbal instructions and procedures.
Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols.
Maintain quality, safety, and/or infection control standards.
Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations.
Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records.
Effectively work in a team environment as well as collaboratively with all disciplines.
Special Consideration/Requirement for all SCAN OVS Grant Associated Team Members:
Ability to successfully pass the required background checks that will be conducted every 5 years.
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