Peoplelink Staffing is currently looking to hire a Customer Service Advocate in a Manufacturing setting! The ideal candidate should have experience in customer service but as well in ordering manufacturing parts. This is a DIRECT HIRE!
Duties and Responsibilities:
- Coordinate all activities between Customer Service Department, customers and personnel
- Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required
- Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log
- Maintain service parts inventory, customer equipment records and other customer data
- Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs
- Present all correspondence with terms and conditions to the Contracts Coordinator for review
- Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order
- Input all Customer Service and related Engineering Job/Project cost data into the accounting system
- Ship domestic and international mail and packages
- Perform any customer service-related tasks as directed
Qualifications:
- High school graduate or equivalent
- Computer literate to include Word, Access, and intermediate skills on Excel
- Proven experience reading and understanding technical manuals
- Must have excellent phone and written communication skills
- Must have a professional and collaborative attitude
- Be willing to work overtime, when needed .
Physical Requirements:
- Occasional lifting and/or moving up to 25 lbs, climbing stairs, keyboarding, standing, bending, sitting, reaching, seeing, hearing, speaking and understanding English and walking.
Experience:
- 4 years Customer Service experience for a manufacturer or in a technical setting
- Knowledge of SyteLine and ACT a plus
#IND296
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Weekly day range:
Application Question(s):
- Do you have ACT Plus or Styeline experience?
Education:
- High school or equivalent (Required)
Work Location: One location
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