This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner

• Responsible for providing the highest level of service

• Process check-ins and check-outs, verify billing, create reservations, and process special requests

• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

• Understands and follows the company guest service recovery program

• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

• Monitors room availability, follows restrictions, and all booking policies and procedures

• Drives sales and maximizes revenue by up-selling rooms and amenities

• Follows company procedures when handling cash and processing financial transactions

• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

• Produces required volume of work by planning, organizing and prioritizing work duties

• Adheres to company general work rules, department procedures and company policies

• Attends all required department and hotel meetings

• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations

• Follows all company procedures for guest/associate incidents

• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required