POSITION: Regional EV Service Manager - Baltimore, MD

PEARCE RENEWABLES is the nation’s leading independent service provider for commercial and utility-scale wind, solar, EV charging, and energy storage assets. With over 1,700 team members, operating out of 25 offices throughout the country and servicing approximately 50,000 unique locations nationwide, Pearce provides a comprehensive service experience to our customers by offering a wide range of renewable energy services and expertise under one roof. With our powerhouse team, comprehensive service offerings, and national footprint we are the nation’s most desired strategic partner for renewable energy asset commissioning, maintenance, repair, and repowering. Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. Learn more about Pearce Renewables at www.Pearce-Renewables.com.

Summary

The Regional EV Service Manager position is responsible for all service execution within market(s) in which he or she is assigned. This position will act as the first level of escalation for all direct field service technicians and service partners working in the assigned market. This position will report into the Director EV Field Services. To be considered for this position, you must reside in or be willing to relocate to the Baltimore, MD area.

Job Responsibilities

Lead a designated team of EV field service technicians towards safely and efficiently servicing our customers and meeting the stated service level agreements.

Duties include but are not limited to:

• Provide supervision of daily operations of field service technicians in the market
• Ensure that technicians and service partners are equipped with all the knowledge, tools and materials to perform the jobs assigned
• Assist in resource planning for the assigned market and review daily schedules of field service technicians
• Enlisting service partners and building out our service partner base within the market
• Management of partner network (to include, training, quality control and audits)
• Address quality issues and work with our customers, manufacturers, and other involved parties to see corrective actions
• Assist in the development of work procedures and training
• Monitor work order completion and close out for services performed by field service technicians
• Service Level Agreement (SLA) management
• Perform technical work as required (either for on-the-job training, or more complex L2 technical jobs as required)

Education and Experience

Required:

• Must reside in Baltimore, MD area or be willing to relocate
• Minimum 5 years’ experience in Field Service technical role
• Minimum 1 years’ experience in Leadership Role (preferred)
• Must have technical experience in power electronics or related field
• Understanding of electrical safe work practices
• Ability to share knowledge and mentor
• Prior experience with EV charging (preferred)

Skills and Experience:

• Excellent verbal, written, and presentation communication skills
• Strong leadership skills, independent thinking, strong organizational and planning skills, excellent analytical and problem-solving skills are essential
• Ability to use MS office (Word, Excel, Power Point, Etc.)
• Experience with Sales Force or other Field Service Management platform
• Self-starter with the ability to perform with very little oversight while working within and fostering a team-oriented environment
• Ability to lead and influence in a matrix organization

Working Environment:

• Field based position with travel up to 50% as needed
• Routinely operates a computer and other office productivity machinery
• Comfortable working outdoors and on job sites in public areas
• Frequently communicates with employees, stake holders and customers

The above statements are intended to describe the general nature and level of work being performed by the incumbent. This is not intended to be an exhaustive list of all responsibilities, duties, and skills requires of personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this position.

WHAT WE OFFER

Join the nation’s leading independent service provider for commercial and utility-scale wind, solar, EV charging, and energy storage assets. Pearce will provide you with the tools and resources you need to design, build and enhance a successful career. We are dedicated to the success of our employees through competitive salary, incentives, health and retirement benefits.

Pearce Renewables believes in strength through diversity. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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