Position Overview
The Senior Sales Professional must embody a passion for creating extraordinary client experiences within the Ralph Lauren brand. First and foremost, the Ralph Lauren Senior Sales Professional must have the selling skills, confidence and drive to exceed sales goals. The Senior Sales Professional must be skilled at developing and nurturing client relationships while identifying opportunities to expand their client’s interest in Ralph Lauren’s lifestyle brand. Senior Sales Professionals hold the critical position of acting as brand ambassadors, mentors and consistently exceeds customer expectations. His or her passion for Ralph Lauren is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Senior Sales Professional.
Essential Duties & Responsibilities
- Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
- Deepen the relationship with our customers to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store sales plan and personal KPI’s, capture 90% of customer data.
- Initiate and leverage sales opportunities with existing and prospective customers while continuing to develop and maintain their active clients.
- Elevate in store experience by consistently delivering memorable moments to every customer.
- Maintain customer correspondence to build and enhance relationships and drive sales.
- Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
- Have a strong competency in all Ralph Lauren lifestyles and drive further volume through cross selling in all Ralph Lauren product categories.
- Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
- Develop strong product knowledge across the RL Lifestyles catalogues.
- Be well informed about the company history, current events, and general information about Ralph Lauren.
- Knowledgeable in current industry trends and technology including familiarity of competition.
- Maintain a professional appearance and behaviors and follow the Ralph Lauren dress, presentation and grooming standards.
- Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
- Adhere to company policies and procedures at all times.
- Assist with inventory, special events and projects as needed.
- Perform opening and closing store duties as needed.
- Maintain open, professional and ongoing communications with store management, peers and corporate partners.
- Ability to network and socialize with our target customers.
Experience, Skills & Knowledge
- 1-3 years of prior relevant work experience.
- Well-developed written and verbal skills.
- Excellent interpersonal skills with the ability to build and maintain strong working relationships.
- Strong organizational skills and attention to detail is a must.
- Ability to multi-task, work in high pressure environment.
- Self-starter / proactive mindset / passion for learning.
- Positive energy and genuine desire to work with people.
- Proficient in English, other languages a plus.
- Passion for the Brand and thriving in a selling environment.
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
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