Patient Services Representative - CBCC Job at State of Washington Dept. of Corrections

Job ID : eGpUbmkzNVNhUkNMc1ZHNFVZTzFyZz09

Description

Patient Services Representative (PSR)
Full Time, Permanent
Clallam Bay Corrections Center
Clallam Bay, WA

If you are seeking to make a difference in someone's life, work that is rewarding, and a career path, join the Washington State Department of Corrections team as a Patient Services Representative (PSR). The PSR supports the commitment of the DOC, to operate a safe and human corrections system and partner with others to transform lives for a better Washington, by working collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process guidelines.

Clallam Bay Corrections Center Health Service Unit strives to see through the mission of providing inmate patients medical, dental, and mental health services consistent with the Department of Corrections Offender Health Plan. The PSR is responsible for scheduling appointments, maintaining paperwork, and assisting medical providers.

Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction knowing they are creating environments in which all offenders can learn to make choices that contribute to a safer society.

A completed application packet will include:
  • A detailed resume
  • A cover letter
Three professional references

Duties

We are looking for teammates who are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As a Patient Services Representative, some of your duties will include, but are not limited to:
  • Appointment Scheduling following the Scheduler Training Document process
    • Tasks for off-site scheduling include:
      • Processing authorized/denied CRC consults after HQ has updated
      • Calling and scheduling offender appointments with offsite providers
      • Requesting an appropriately licensed staff to complete and/or sign appropriate paperwork requested by provider for offsite appointment
    • Tasks for on-site scheduling include:
      • Scheduling onsite medical, dental, nursing and Mental Health/Psychiatry appointments in OMNI-HS as the position requires
  • On-site and off-site schedulers will update and maintain schedule queue/appointment data base, create CRC reports and D3 lists.
  • On-site and off-site schedulers will ensure communication with custody regarding movement of offenders for medical purposes
Other office duties for on-site and off-site schedulers

Qualifications

What we need (required qualifications):
  • High School Diploma or equivalent
  • Ability to deal with problems and conflicts in a rational and professional manner.
  • Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology.
  • Ability to interpret policies and procedures, written and verbal communication.
  • Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.
  • Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.
  • Requires working in an open cubicle environment.
  • Requires work in a correctional facility resulting in close proximity to offenders.

What would make an applicant stand out (preferred qualifications):
  • Two years of general office experience or experience working in an office or customer service position in a healthcare/services environment; knowledge and understanding of and experience using medical terminology as part of employment or education.
OR
Equivalent education/experience.

Supplemental Information

SALARY:

$3,701.00 - $4,931.00 Monthly

OPENING DATE:
12/28/21

CLOSING DATE:
1/31/2023 11:59pm


DESCRIPTION:


Patient Services Representative (PSR)
Full Time, Permanent
Clallam Bay Corrections Center
Clallam Bay, WA

If you are seeking to make a difference in someone's life, work that is rewarding, and a career path, join the Washington State Department of Corrections team as a Patient Services Representative (PSR). The PSR supports the commitment of the DOC, to operate a safe and human corrections system and partner with others to transform lives for a better Washington, by working collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process guidelines.

Clallam Bay Corrections Center Health Service Unit strives to see through the mission of providing inmate patients medical, dental, and mental health services consistent with the Department of Corrections Offender Health Plan. The PSR is responsible for scheduling appointments, maintaining paperwork, and assisting medical providers.

Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction knowing they are creating environments in which all offenders can learn to make choices that contribute to a safer society.

A completed application packet will include:
  • A detailed resume
  • A cover letter
  • Three professional references


DUTIES:


We are looking for teammates who are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As a Patient Services Representative, some of your duties will include, but are not limited to:
  • Appointment Scheduling following the Scheduler Training Document process
    • Tasks for off-site scheduling include:
      • Processing authorized/denied CRC consults after HQ has updated
      • Calling and scheduling offender appointments with offsite providers
      • Requesting an appropriately licensed staff to complete and/or sign appropriate paperwork requested by provider for offsite appointment
    • Tasks for on-site scheduling include:
      • Scheduling onsite medical, dental, nursing and Mental Health/Psychiatry appointments in OMNI-HS as the position requires
  • On-site and off-site schedulers will update and maintain schedule queue/appointment data base, create CRC reports and D3 lists.
  • On-site and off-site schedulers will ensure communication with custody regarding movement of offenders for medical purposes
  • Other office duties for on-site and off-site schedulers


QUALIFICATIONS:


What we need (required qualifications):
  • High School Diploma or equivalent
  • Ability to deal with problems and conflicts in a rational and professional manner.
  • Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology.
  • Ability to interpret policies and procedures, written and verbal communication.
  • Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.
  • Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.
  • Requires working in an open cubicle environment.
  • Requires work in a correctional facility resulting in close proximity to offenders.

What would make an applicant stand out (preferred qualifications):
  • Two years of general office experience or experience working in an office or customer service position in a healthcare/services environment; knowledge and understanding of and experience using medical terminology as part of employment or education.
OR
  • Equivalent education/experience.


SUPPLEMENTAL INFORMATION:


COVID 19 Vaccination Requirement
– Employees of the WA State Department of Corrections (DOC) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. You may request an accommodation if you are unable to meet this requirement due to a medical or religious necessity.

Vision:
Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For additional information about the agency, please visit doc.wa.gov.

IMPORTANT NOTES:
  • Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references.

  • A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
  • Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
  • We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
  • Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
  • This position may be represented by a bargaining unit.
  • This position requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.

What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
  • Flexible schedules (depending on position)
  • Up to 25 paid vacations days a year
  • 8 hours of paid sick leave per month
  • 11 paid holidays a year (12 in 2022 for Juneteenth)
  • Generous retirement plan
  • Flex Spending Accounts
  • Dependent Care Assistance
  • Deferred Compensation and so much more!

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mgtrujillo@doc1.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

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