ESSENTIAL FUNCTIONS
- Greet incoming patients using friendly, respectful communication
- Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
- Accept patient payments and document accordingly
➢ Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
➢ Maintain accurate transaction batches on credit card machine; balance cash drawer
➢ Assist billing office with problem resolution as necessary
- Notify clinical staff that patient has arrived via the EMR
- Make patient aware of any unusual delay in their appointment time
- Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
- Be familiar with forms necessary for patient appointments
➢ To include printing, assembling, and mailing patient packets
- Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
- Ability to prioritize telephone encounters
- Monitor automated confirmation calls and update EMR
- Flexibility and willingness to work as a team member
- Proficient with Windows based computer applications
➢ Accurate transcribing and data entry skills
➢ Excellent typing and accurate documentation of patient encounter
- Taking patient temperatures upon arrival to practice on a rotating basis with other staff
➢ Ask health screening questions to all patients
➢ Verify appointment time
➢ Advise patient if they can proceed with appointment or need to reschedule
JOB REQUIREMENTS
- High school graduate
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
- Ability to work independently and accurately
- Ability to work well in busy environment
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