JOB SUMMARY:

Assists the physician, along with other members of the team, in providing medical care to patients of the Orthopaeadic and/or Pain clinic. Assists with the maintenance of patients’ electronic medical records. Provides exceptional customer service to the patient, patient’s family and colleagues.

QUALIFICATIONS AND EDUCATION:

Education:

• High school diploma or its equivalent required.

• Graduate of an accredited business school or college with focus in medical assisting preferred.

Qualifications:

• Current Medical Assistant certification or an ability to obtain within (6) months of employment.
• Current certification in basic life support (BLS) required, or the ability to obtain before working independently with patients.
• Level I:
• May have limited experience working in a medical practice or hospital setting. Experience is generally acquired through the completion of an internship or externship as part of the business school or college program.
  • Level II:
    • A minimum of three years of experience as a Medical Assistant required with two years in an orthopaedic musculoskeletal group/facility preferred.
  • Familiarity with general medical terminology, including but not limited to: body parts and orthopaedic-specific disorders.
  • Must possess the ability to effectively and accurately use the electronic medical records system.
  • Ability to stand and walk for up to 80% of work time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcomes the patient to the clinical area by accompanying him/her to the examination room.

• Under direction of physician, assists in examination and treatment of patients.

• Interviews patients, measures vitals (i.e. pulse rate, temperature, blood pressure, weight and height) and accurately records information.
• Prepares treatment rooms for examination of patients.
• Assists with removal of staples and/or sutures.
• Prepares injections and assists physician with administration of injections.
• Assists physicians in applying casts, splints, etc.
• Completes necessary documentation in the electronic medical recordkeeping system.
• Coordinates scheduling surgeries and appointments.
• Assists with patient inquiries regarding medication and post-operative treatment.

• Submits prescriptions to pharmacy as ordered by physician, both telephonically and electronically.
• Level II:
• Assists team leads with patient care duties, as delegated.
• Acts as agent for licensed provider.

• Travels to other locations as needed.

• When acting as Preceptor (after completing Preceptor training):
• Assists with the completion of the new hire’s orientation checklist. Collaborates with the Clinical Educator to create goals and monitor the new hire’s success in completing these goals.
• Serves as a role model and resource for the new hire. Uses resources appropriately to guide new hire through the on-boarding process. Assists new hire with transitioning to new work area, introducing him or her to peers, co-workers and the culture of the organization and department.
• Assesses the learning needs and readiness to learn of the new hire. Plans learning activities and experiences for the new hire to facilitate improvement to competencies. Teaches new skills and reinforces previous learning.
• Provides feedback and evaluates performance of the new hire.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

No direct reports.

LANGUAGE SKILLS:

Must be proficient in the English language, both verbally and written, in order to communicate effectively with patients, co-workers, physicians, vendors, and the general public.

PHYSICAL DEMANDS:

Moderate physical effort when working in patient care environment consisting of standing, walking, pushing, pulling, bending, reaching, and stooping. Moderate sitting and keyboarding along with fine and gross motor skills and manual dexterity to operate keyboard and other equipment. Occasionally lift and/or move up to 25 pounds. Must be able to respond quickly and effectively to an emergency.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Climate controlled environment with occasional periods of being outside.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Experience

• Level I: May have limited experience working in a medical practice or hospital setting. Experience is generally acquired through the completion of an internship or externship as part of the business school or college program.
• Current certification in basic life support (BLS) required, or the ability to obtain before working independently with patients.
• Current Medical Assistant certification or an ability to obtain within (6) months of employment.

• Level II: A minimum of three years of experience as a Medical Assistant required with two years in an orthopaedic musculoskeletal group/facility preferred.

Education

• High School Diploma/GED or better

• Associates or better

Licenses & Certifications

• Certification