Responsible for implementing existing policies, procedures and systems involving cashiering operations and Member Services functions. Coordinates, directs, and assigns work. Answers Tellers' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate window coverage, and general training and supervision of tellers. Oversees provision of a full range of Services to Members and prospective Members. Ensures that Members are promptly and professionally serviced. Provides excellent Member Service with each Member interaction. Provides complete and accurate Member Service using consultative sales techniques to retain Members and build Member loyalty. Acts as a teller as needed and actively cross sells Credit Union services.
Responsibilities
Assumes responsibility for the efficient, effective, and professional teller operations.
- Ensures that all teller functions are correctly performed and are in accordance with established policies and standards. Ensures that all security procedures are followed.
- Ensures that all Members' needs are met and commitments to them are kept; providing "5 Star Service", to every member, every time.
- Coordinate stellar operations by assisting in assigning work and distributing workflow.
- Answers teller questions, solves problems, and assists with complex transactions and sensitive Member relations problems. Explains policies and procedures to Members. Makes judgments for tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
- Investigates teller out of balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures.
- Perform stellar paying and receiving functions as required. Receives share deposits and loan payments. Prepares proper receipts.
- Maintains an inventory of cashiers' checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the teller area.
- Balances vault.
- Monitors, orders, dispenses, ships, and balances cash.
- Keeps Cash Dispense Machines filled and functional.
- Approves check deposits and withdrawals, the waiving and releasing of check holds, wires and all other negotiable items above Teller and MSR limits or other exception basis.
Assumes responsibility for ensuring and effectively performing Member Services functions.
- Resolves Members’ requests, problems, and questions promptly. Answers Members’ questions or refers appropriately.
- Presents and explains Credit Union services and products to Members and assists in meeting their financial needs. Opens and closes shares (Special Shares, Checking, Certificates, etc.)
- Orders checks for Members’ accounts.
- Completes stop payment orders.
- Performs file maintenance and account changes as needed.
- Completes payroll deduction and authorization forms.
- Answers questions and solves problems for Members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves Member bookkeeping and checking account problems.
- Keeps Members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
- Processes new Memberships by opening accounts and new service requests such as additional share accounts, savings services, checking, money market, certificates, IRAs, referrals, etc., meeting all quality control standards as outlines in policy (CIP, OFAC, ChexSystems). Ensure compliance with the 2/2/2 Program.
- Originate and processes consumer loans, from start to finish, meeting all quality control standards as outlined in policy.
- Subject matter expert level of product knowledge to communicate features and benefits of all Credit Union products and services. Educate Members on how to become financially responsible.
- Supports the Credit Union’s objective and promotions by encouraging the use of multiple products and services to meet the Member’s financial needs.
- Assist in preparing work schedules and training tellers, as assigned.
Effectively supervises area personnel, ensuring optimal performance.
- Provides leadership to personnel through effective objective setting, coaching, delegation, and communication.
- Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.
- Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.
- Assists and supports personnel as needed.
Assumes responsibility for establishing and maintaining effective communication and coordination with Department and area personnel and with management.
- Coordinate stellar duties and responsibilities with related functions within and outside of the Department.
- Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.
- Completes required reports and related documents promptly and accurately.
- Attends meetings as required.
- Opens and closes safe deposit boxes as assigned. (Branch Specific)
- Works front desk as assigned.
Education Level: High School or GED (Required)
Years of Relevant Work Experience: 3-5 Years
Language Skills: Spanish (Preferred)
Other Preferred Training, Technical Skills or Knowledge
Experience Using Microsoft Office
Experience Using a Check Imaging System
Experience Using Episys
Experience Using Synapsis
Experience Using Verafin
Experience Using Springboard
Experience Using Symitar
Abilities and Behaviors
- Excellent Member Service, verbal, and written communication skills.
- Solid advanced math and phone skills
• Ability to read documents and communicate clearly • Ability to take initiative, work in a team, and resolve conflicts
- Exceptional decision-making and problem-solving skills
- Organized; good time manager
- Responsible; Flexible; detail- and goal- oriented
- Two years’ experience in the financial industry and credit unions is required.
- Two years’ experience in teller cash handling and cash dispense machines is required.
- Experience in sales is preferred.
- Previous supervisory experience preferred
Performance Standards
- Balancing Standards
- Balancing Percentage
- Member Satisfaction
- Transaction Quality
- Partners Home Mortgage Referrals (Total Referrals / Qualified Referrals)
- Partners Wealth Management (Total Referrals / Qualified Referrals)
- Review Membership Applications (Membership Officer)
- Core Product Qualified Referrals (Checking, Certificates, MMA and Consumer Loans)
- Autoland / Auto Advisor referrals (Total referrals/qualified referrals)
- Review and submit the monthly Teller Over / Short report to the Branch Service Manager
- Assist and/or complete with the Branch Service Manager the Internal Verification Program (IVP) and submit the packet to the Branch Service Manager
Business/Work Environment
Shift work including weekends consists of hours outside of an 8 - 5 schedule to cover the hours of operation.
The pay rate for this role in California is $18.97 to $25.44 per hour.
themediafat.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, themediafat.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, themediafat.com is the ideal place to find your next job.