The Best Western Plus Whitewater Inn is a beautiful hotel located in Harrison, Ohio.

We are immediately hiring for 2 experienced hotel front desk agents (full time and part time)

We are offering (in addition to your base pay) commissions on every room reserved by you at the hotel.

We are looking for a positive, outgoing and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You will welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, please apply today!

Hotel Front Desk Agent Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and process credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Ensure that each guest has a wonderful and memorable stay at the hotel

Hotel Front Desk Agent Qualifications

• High school diploma, GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Hotel Front Desk Agent Compensation

$10-$12 per hour + commissions for every reservation

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location

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