The Senior Manager of Architectural Project Management (APM) oversees the day-to-day activities of a team of Project Managers.

The Sr Manager of APM also serves as a primary product and feasibility resource for the Account Management Team and the Estimates Team, ensuring that pricing and design details are accurately captured in the project scope and documentation.

They liaison with the internal Design Team to implement the client's design intent and provide internal project management for custom and large-scale projects. They also coordinate with on-site general contractors and installers to resolve on-site issues, and draft and maintain standard operating procedures for all major functions within the design process.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Internal Timeline Management

• Directs the Design Team in reviewing and scheduling custom and large-scale projects to meet client expectations and deadlines
• Coordinates large-scale projects with the Production Team to meet targeted ship dates
• Creates and manages project timelines for custom projects requiring Product Development Team involvement
• Schedules and hosts weekly project meetings

Pre-Sales Technical Support

• Supports Account Managers by advising on any/all aspects of a project, including product selection, connection details, timelines, and mock-ups.
• Answers technical questions via Slack, Email and Phone to Account Managers, Reps and Installers
• Presents solutions to clients and sales reps
• Conducts Scope Development calls with Account Managers and Reps and reports on findings to internal team during meetings such as the Initial Project Review (IPR) Meetings
• Monitors and reviews the fast-tracked orders

Post-Sales Site Coordination

• Answers incoming inquiries from GC's and installers for immediate, on-site questions
• Coordinates field visits and site fixes
• Tracks and investigates all product or warranty related recuts, documenting the cause of and solution to the issue.
• Reports Quality Related Records Weekly - hosts quality forum to uncover root causes and corrective actions

General Support

• Provides coverage for other Architectural Project Managers during times of PTO for workload balancing
• Assists Manager of Architectural Project Management as needed with items such as,
  • Hosting meetings such as the Initial Project Review (IPR) Meetings, the Account Management & Production Calls, and the Engineering and Production Call
  • Maintenance of Standard Operating Procedures (SOP) documents

Supervisory Responsibilities: Supervises a team of Project Managers. Essential Duties and Responsivities include:

Recruiting / Performance / Employee Development

• Participates in candidate interviews and represents Project Management during the hiring process
• Manages, mentors, and recognizes Project Managers, creating a high-performance, innovative, collaborative, and continuous learning culture
• Conducts mid-year goal reviews and end-of-year performance reviews
• Supports Project Managers with career development opportunities and strategies
• Plans and assigns special projects
• Trains new hires
• Ensures all employees are at their workstation on time and on-task
• Works with senior management to manage behavioral and performance issues

Department Management / Work Process Improvements

• Works with senior management and managers of all departments to find continuous process improvements, and resolve pain points
• Works with senior management on department organization structure and department annual goals
• Works with direct team on continuous department improvements
• Serve as a voice to clarify the expectations of customers on new problems and solutions
• Embraces data driven decision‐making
• Works with multiple cross-functional teams; technical, design, engineering, production, shipping, business, and customers
• Builds and maintains relationships internally and externally to facilitate rapid experimentation
• Reviews projects that come in and delineates tasks to other team members
• Excellent organizational, time management, and project management skills
• Act as backup when members of team are on PTO

Travel: 5-10%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy
• Excellent written and verbal communication skills in English
• Professional and pleasant phone manner to service incoming and outgoing calls
• Proficiency using computers and software
• Excellent organizational and time management skills
• High proficiency with MS Office Suite and general computer functions
• Experience with NetSuite, Rhino, and AutoCAD a plus
• Know how to read a floor plan, RCP; understand and use commercial construction terms

Education and/or Experience

• Bachelor of Arts in Architecture or Interior Design (preferred, but not required)
• Minimum 3-5 years work experience in commercial architecture or commercial interior design
• Minimum 3-5 years work experience in a project management role
• Comfortable in fast-paced work environment where processes are still evolving and are updated as needed depending on business requirements

Location & Reporting:

This position works out of the Firehouse (Chicago office) and reports to the President. This is a full-time, salaried position and exempt from overtime pay. Occasionally requires lifting 10-20lbs, could accommodate wheelchair, non-walker.

Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Turf Design is an Equal Opportunity Employer, and all qualified applicants receive consideration for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.