We are looking for an experienced FT service writer/Advisor for our ST George location. . The primary function of the Service Writer/Advisor is to generate, monitor and close all repair orders. Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints. Performs as the point of contact for all of the service customers needs.

• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians.
• Insures timely, competent and courteous relations with service customers.
• Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs.
• Assists Service Manager, Warranty Administrator, and Service Manager in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and our brand.
• Collect payment from customers.
• Maintains Service Department files and records for the repair orders he/she writes.
• Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

License/Certification:

• Driver's License (Required)

Work Location: One location

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