General Summary:

The Secretary/Receptionist will serve as the initial contact point for the public and facilitate patient registration and directions within their respective facility.

Position Responsibilities:

• Answer telephone, route calls, take messages as necessary.
• Receive patients in a positive and polite manner to foster positive customer relations.
• Help patients understand administrative requirements in a clear and polite manner.
• Help patients navigate entry points for all human services.
• Play a supportive role to Patient Advocates, Contract Health, Special Funds and other division staff when patients need additional assistance.
• Update patient demographics, insurance, and eligibility document while safeguarding client information.
• Perform secretarial duties as required by the Administrative Services Coordinator.
• Provide back-up to the Medical Receptionist.
• Sort and stamp mail.
• Use public address system as needed.
• Monitor waiting room for client/guest behavior.
• Clear receptionist area of unnecessary traffic.
• Appropriate work attire is required.
• Must attend all mandatory department trainings.
• Ensures confidentiality of financial records and all records for employees, band members and/or clients.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Physical Requirements:

• Normal physical requirements.

Position Qualifications:

• High school diploma or GED is required.
• Office experience and telephone experience and knowledge of office machines are preferred.
• Knowledge of computer applications to include word processing, Access, Excel and Microsoft Outlook is required.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to immunization review and submitted proof of required vaccinations.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

NATIVE AMERICAN PREFERENCE

PLEASE INCLUDE WITH APPLICATION YOUR CREDENTIALS AND RESUME

APPLY TO: Fond du Lac Human Resources
1720 Big Lake Road
Cloquet, MN 55720
218-878-2653