ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME.

CCA is an Equal Opportunity Employer. We seek talented, dedicated individuals who possess a strong commitment to CCA’s mission, including those with relevant personal experience in terms of recovery and/or justice involvement.

Position Title: Receptionist

Direct Supervisor: Office Manager

Job Summary: Provides general office support to staff with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate staff, mail distribution, supervising front reception area by greeting visitors and always maintaining professional composure throughout interactions with fellow staff and participants. Maintains a professional and welcoming environment in the reception area for the entire office.

Duties and Responsibilities:

· Greeting, welcoming, and directing visitors with a positive, helpful attitude

· Informing other employees of visitors’ arrival

· Answering phones in a professional manner, and routing calls as necessary

· Maintain emergency contact list for Syracuse Office Staff

· Maintain various logs at the front desk

· Assisting colleagues with administrative tasks

· Maintain cleanliness of front desk and main entrance

· Distributes mail to all departments, outgoing and incoming daily

Qualifications, Skills:

· Business degree or equivalent practical experience

· Competency in Microsoft 365 applications

· Experience with administrative and clerical procedures

· Good customer service skills

· Essential telephone etiquette knowledge

· Ability to communicate effectively, both orally and in writing

· Ability to type 30-40 words per minute

· Ability to operate office equipment: fax, copier, scanner, printer, telephone

· Ability to multitask

· Ability to maintain integrity and confidentiality at all times

· Ability to relate with respect to persons from diverse ethnic, social-cultural, lifestyle, and educational backgrounds

· Ability to work well with a team, helping staff with various tasks as required

· Ability to remain calm in a busy office environment

People who have been impacted by the criminal legal system or are formerly incarcerated are strongly encouraged to apply.

We seek talented, dedicated individuals who possess a strong commitment to CCA’s mission, including those with relevant personal experience in terms of recovery and/or justice involvement.

Job Type: Full-time

Pay: $17.00 - $17.31 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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