Essential Functions
- Greets and directs patients to their
correct destinations both in person and
over the phone. Anticipates the needs
of the patients and guests then
responds in an accurate and timely
manner.
- May be required to utilize, troubleshoot,
and assist patients and family with a
check-in kiosk.
- Schedules patient appointments and
contacts patients for rescheduling,
missed appointments and appointment
reminders.
- Completes patient admission and
registration process by reviewing
accounts and other compliance-related
documents for completeness and
accuracy. Obtains and documents
missing information required for
registration.
- Verifies patient benefits and eligibility,
when needed. Collects all necessary
co-pays, deductibles, and co-
insurance, as needed. Responds to
questions regarding accounts status,
payment arrangements, and concerns.
- Resolves billing or charge disputes or
forwards problem accounts to the
appropriate individual for resolution.
- Reconciles cash against daily charge
and cash reports.
- Monitors patient flow, adjusts
workflows, and notifies the clinical staff
of any pertinent information and
changes.
- Acts as a liaison between patients,
guests, back office staff and providers.
- Assists patients with automated
medical record access, as needed.
- Manages inventory and maintenance.
May be required to drive patients from
the hospital to designated locations.
Performs other duties, as required.
Problem Solving
- Demonstrated potential ability to
perform the essential functions of the
job as outlined above.
- Ability to maintain a professional
demeanor in stressful or difficult
situations.
- Ability to provide care appropriate to the
patient demographic served.
- Ability to display active listening and
verbalize empathy while developing
relationships with patients, guests and
coworkers.
- Ability to communicate with patients in
a confidential, professional manner
using tact and diplomacy.
- Ability to assess data regarding the
patient’s status and provide care, as
detailed in the department’s policies and
procedures manual.
communication, interpersonal,
organizational and follow-through skills.
- Ability to be highly motivated and pay
attention to detail with a passion to
provide excellent customer service in a
fast paced environment.
- Ability to work efficiently and
independently.
- Demonstrated computer skills and an
ability and willingness to learn new
applications and software, procedures
and processes.
- Ability to assimilate data from various
sources.
- Demonstrated knowledge of HIPAA
regulations to ensure that patient
information is guarded and respected.
- Ability to navigate a facility with multiple
providers and services.