Join our team at Worldwide Flight Services as a Passenger Service Agent at Newark Liberty international Airport

Starting Pay: $18 + $4.60 ($22.60/h)

• WFS EWR hourly workers receive an additional $4.60/h per Healthy Terminals Act of New Jersey (S989) with base rate of $18/h, which makes starting rate of $22.60/h.

Responsibilities include (but not limited to):

• Performs passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage
• Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
• Checks passengers for correct travel documents and ticket validity
• Performs lost and found activities, tracing procedures and search and returns of found articles
• Prepares and maintains required records and reports of lost and found activities
• Prepare receiving of airfreight shipments, establishes acceptability, determines routing, classifies, transfer manifest drayage documents and various domestic and international forms.
• Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers

Required Skills:

• Ability to work weekends (i.e. Friday, Saturday, Sunday), holidays, and days off.
• Ability to speak and be understood in giving directions/information to passengers.
• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
• Must have ability to work under pressure
• Ability to count money.
• Ability to judge distance.
• Ability to lift up to 70 pounds (31.9kg).
• Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
• Ability to stand and walk for an eight-hour shift.

Required Experience:

• High school diploma or equivalent preferred.
• Computer experiences necessary.
• Demonstrates qualities of leadership, initiative, and judgment.
• Excellent interpersonal and communication skills required.
• Must be able to read, write, speak and understand the English language. May be necessary to speak other language(s), in addition to English.