Job Summary

Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values

Job Responsibilities

• Lead by example in order to ensure we deliver consistently great customer experiences at every touch point
• Ensure available resources are used to the optimum level (monitor and control overtime payments)
• Support and identify training needs and where required train, coach and mentor the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Ensure all safety and security processes and procedures are complied with at all times
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
• Any other duties that may be required

Qualifications and Competencies

• Passionate about customer service and team work
• High school diploma or GED equivalent
• Strong Leadership and people management skills
• A proven ability to problem solving and decision making experience
• Excellent organizational and communication skills (written and verbal)
• Good time management
• Commitment to continuous improvement
• Proficiency in Microsoft Office
• All round experience in Airport Passenger Service (minimum 2-3 years)
• A good understanding of all regulatory and recommended procedures that relate to the airport environment

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 55,000 dedicated professionals, serving over 700 client companies at 255 stations in 44 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dulles, VA 20166: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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