The IT Support Analyst will:

• Resolve technical problems and answer queries by telephone or ticketing system is support of internal Army customers regarding hardware, software, systems and applications.
• Install, de-install, image, sanitize and destroy equipment.
• Provision new equipment when replacements are requested.
• Update and maintain necessary records and databases.
• Alert management of recurring problems/patterns.

Qualifications:

• AA and 3 yrs experience. Will consider other combinations of education, years of experience and certifications.
• Must possess Security+ CE prior to start date.
• TS/SCI clearance.
• Active Passport and ability to travel (CONUS/OCONUS). 10-25%.
• SCSM and/or Service Now experience preferred.
• Familiarity with Microsoft.
• Operating System training required if willing to obtain Workstation Administrator accounts. Certification optional.
• Basic knowledge of CAT6, CAT6E and Fiber termination preferred.
• Work schedule Monday-Friday.

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