Vacancy #23-05

United States Bankruptcy Court
Northern District of Georgia

VACANCY ANNOUNCEMENT

Position: Information Technology Technician II

Location: Atlanta, GA
Opening Date: February 15, 2023

Closing Date: March 10, 2023, or until filled

Salary: CL 26/27 ($53,132 - $94,896) based upon qualifications

Overview: The United States Bankruptcy Court for the Northern District of Georgia covers 46 counties and maintains offices in Atlanta, Newnan, Gainesville and Rome. The Information Technology
Technician II supports the work of nine judges and approximately 80 staff members.

As a member of the Court’s Help Desk team, the incumbent will deliver the highest level of customer support and follow up to court employees, the bar, trustees, and the general public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction.

Description of Duties: The Information Technology Technician II provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues.

• Respond to help desk calls and e-mails, log computer problems, and resolve routine to complex technical issues
• Provide training and assistance to users on computer applications and hardware
• Configures, installs, and supports PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, and multi-function devices
• Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians
• Perform basic system support for telephone systems, such as additions, deletions, and moves
• Provides technical support for courtroom and conference room audio/visual equipment
• Perform the duties of custodial officer for property listed in the court’s inventory of IT equipment., adhering to the policies of the Guide to Judiciary Policy
• Evaluates, tests, and implements new operating systems, off-the-shelf software, and workstation hardware
• Monitors day-to-day operations of technology equipment
• Performs other duties as assigned

Mandatory Qualifications: The successful candidate must have a minimum of three (3) years hands-on experience with:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, and scanners
• Administration of the following technologies: Microsoft Windows 10/11 Professional, Microsoft

Windows Server 2012 R2/2016/2019, and Microsoft Office Suite

• Work collaboratively and professionally in a team environment
• Exceptional organizational and time management skills

Vacancy #23-05

• Effective oral communicator with the ability to explain technical concepts to all levels of staff
• Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant

Court Preferred Skills/Qualifications:

• Bachelor’s degree in information systems, computer science, business administration, or a related field from an accredited institution
• Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines
• Familiarity with the following technologies also is preferred: VMware vSphere, VMware Horizon

View, Microsoft SQL Server, Microsoft 365, mobile device management, KACE

• The ability to take the initiative to learn new programs quickly
• Proficient with Microsoft Active Directory environments
• Certifications relevant to a IT Technician II (e.g. CompTIA A+ and Microsoft Certified IT Professional)

How to Apply: How to Apply: To apply for this position, qualified applicants should submit: 1) a résumé; 2) a cover letter addressing qualifications and relevant experience; and 3) a Form AO 78,
Application for Judicial Branch Federal Employment, available on the Court’s website at: https://www.ganb.uscourts.gov/sites/default/files/ao_078_revised_2022-4-26.pdf

Preference will be given to those applications received by the closing date of March 10, 2023. Various skills assessment tests may be administered.

Salary considerations: The starting salary will be fixed commensurate with the experience and qualifications of the applicant.

Notice to Applicants: Employees of the United States Bankruptcy Court are appointed in the excepted service, are considered “at-will” employees, and serve at the pleasure of the Court. As a condition of employment, the selected candidate must complete a background check, including fingerprinting, and a check of financial and credit records. Any position offer will be considered provisional until a full suitability determination can be made. All Court employees must adhere to a Code of Conduct, copies of which are available upon request. The
Federal Financial Reform Act requires direct deposit of federal wages for court employees. Applicant must be a United States citizen or eligible to work in the United States.

The United States Bankruptcy Court is a part of the Judicial Branch of the United States government. Although comparable to the Executive Branch (civil service) in salary, leave accrual, health benefits, life insurance benefits, and retirement benefits, court employees generally are not subject to the many statutory and regulatory provisions that govern civil service employment.

Employment Benefits: Employees of the United States Bankruptcy Court are eligible for, but not limited to, these employment benefits:

• Accrual of paid vacation and sick leave days, based on length of service, and eleven paid holidays during the year
• Participation in pre-tax benefit programs (Health, Dental, and Vision Insurance programs;

Flexible Spending Accounts; Commuter Reimbursement Benefit)

• Optional group life insurance

Vacancy #23-05

• Public Transportation Subsidy
• Participation in the Federal Employees Retirement System (FERS)
• Thrift Savings Plan (with employer matching a percentage of employee’s contribution)

The United States Bankruptcy Court is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $53,132.00 - $94,896.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees must wear a mask when leaving their office or cubicle. Masks must be worn in common areas such as the break room.

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hands on: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: Hybrid remote in Atlanta, GA 30303

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