A Guest Service Agent is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests in and out of hotel. Resolves guest challenges throughout their stay in our hotel.
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening and responding to guests’ requests or complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- This is not an inclusive list of job duties and responsibilities.
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