We are seeking an energetic and reliable professional to join our team as a Front Desk Associate. The successful candidate will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues, and directing calls to the appropriate department when necessary. Our Front Desk Associate are often the first point of contact for our patients, so we are interested in hiring individuals with a commitment to patient satisfaction and an ability to make quick and accurate decisions.

Responsibilities include (but not limited to):

· Handle incoming and outgoing calls, voicemail transcription triage, and other administrative tasks.

· Document patient interactions throughout the day

· Record and track new patients’ information on an excel spreadsheet

· Responding efficiently and accurately to patients, explaining possible solutions, and ensuring that patients feel supported and valued.

· Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.

· Utilizing software, databases, scripts, and tools appropriately

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

· Repeats key information when writing down messages to ensure accuracy

Qualifications include:

• High school diploma or equivalent (Required)
• Minimum 1 year of Customer Service (Required)
• Experience as a telephone operator is a plus
• Must have experience with both PC and Apple computers, and Microsoft Office
• Ability to work in a team environment and effectively contribute as a member of a team.
• Excellent telephone etiquette and manner, and ability to communicate clearly and effectively.
• The ability to multi-task and function in a fast-paced environment

Job Type: Full-time

Salary: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Miami Beach, FL 33141: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Required)

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Miami Beach, FL 33141: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 2 years (Required)

Work Location: One location

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