Position Objective – Experienced Commercial and Maintenance Operations Manager: The primary role of the Commercial and Maintenance Operations Manager is to assist the General Manager in daily and weekly responsibilities. In the absence of the GM, the operations manager will be the “acting” general manager and will continue to be in control of the organizational aspects of the office and ensure customer satisfaction, making sure the expectations of our customers are met and exceeded.

One of the main benefits of this position is constant change and variation in responsibilities, tasks and opportunities. You will always need to be open to new ideas, change and thinking outside the box. As our business grows and changes so will your role and responsibilities. This job description is meant to be a general overview of job responsibilities and will expand as needed.

Responsibilities of the Commercial and Maintenance Operations Manager:

• Lead and instruct team to produce excellent and profitable projects.
• Teach and train team members to ensure proper procedures, processes and quality of work are followed and achieved.
• Maintain and care for company equipment, tools and vehicles.
• Forecast equipment, labor and material needs to ensure efficient production.
• Direct, oversee and participate in work performed by your team. This is a very hands-on position and requires this person to perform any task they would ask their team to do. You will be expected to work alongside them at times.
• Understand and meet production and project schedule deadlines without sacrificing great customer service or excellent quality.
• Complete project documentation in an organized and timely manner
• Some days may require opening to closing supervision.
• Maintain and apply an efficient level of organizational skills to all aspects of the general shop and office operations.
• Apply intermediate logistic skills to the coordination of deliveries and installations in order to meet customer needs in an appropriate amount of time with little to no delays.

This position requires an individual to master the following competencies for success:

Build Effective Teams – Shares clear and measurable goals; be an energetic and positive person. Builds better, stronger teams despite adversity and embraces change.

Business Acumen - Possess in-depth understanding of how business works; strategic and intentional with decisions that impact finance, operations and sales results. Teach others the same.

Communicates Effectively - Communicates in a clear and effective manner; is an active listener that is attentive, interactive, and committed.

Customer Experience - Begin and end with the customer in mind. Always strive to make things easier. Follow up and follow through. No homework for the customer. Has a sense of urgency.

Drives Vision and Purpose – Love our Culture and teaches it to others. Driven; goal oriented; willing to go above and beyond to get shit done. Persistence while managing multiple projects. Ability to connect the dots.

Makes Good Decisions - Shows a critical thinking approach. Understands the upside and downside of risks. Considers company assets and customer interests. Considerate of teammates.

Manages Conflict - Listens, understands the core of the conflict, and reacts swiftly in order not to allow the situation to fester. Run towards our problems!

Resourcefulness & Reliable – Knows how to solve problems. Is a “go-to” when you need something done. Other people trust. Ingenious.

Sense of Urgency - Consistently gets off to a good start. Addresses problems aggressively and proactively. Avoids and/or wraps up loose ends.

Strategic Mindset/Big Picture Perspective – Sees and understands the big picture and they contribute to the grander objective. Wants to be part of the bigger goal in whatever capacity they can contribute.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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